The Hospital Performance: The use of a benchmarking tool
The clinical performance is the core business on the health care management. On the critical issues for the success – more value for patients and efficiency on the resources utilization – the clinical performance has an essential and decisive role.
So, assessing the clinical performance, looking for the organization of care provision, the quality of care on the different procedures and the final or the intermediary results, is a central task to evaluate the health services performance.
We will show an evaluation frame based on a benchmarking among similar hospitals. It is important to assure basic rules of comparison, regarding hospitals characteristics, namely the resources and the technology available, but also about the patients (complexity and severity of diseases, diagnosis and therapeutic procedures, etc.).
We will present the methodology and the indicators used on IAMETRICS (the IASIST benchmarking tool applied on Portuguese hospitals). Some results and conclusions will be shared with the audience.
keywords: clinical performance; benchmarking; quality assessment; efficiency.
So, assessing the clinical performance, looking for the organization of care provision, the quality of care on the different procedures and the final or the intermediary results, is a central task to evaluate the health services performance.
We will show an evaluation frame based on a benchmarking among similar hospitals. It is important to assure basic rules of comparison, regarding hospitals characteristics, namely the resources and the technology available, but also about the patients (complexity and severity of diseases, diagnosis and therapeutic procedures, etc.).
We will present the methodology and the indicators used on IAMETRICS (the IASIST benchmarking tool applied on Portuguese hospitals). Some results and conclusions will be shared with the audience.
keywords: clinical performance; benchmarking; quality assessment; efficiency.
About the speaker
Manuel Delgado was born in 1952 and is married with 2
children.Since 2010, he is the Chief Executive Officer (CEO), of IASIST Portugal Lda., a specialized and international company on health services assessment and benchmarking.
He is the President of the General Assembly of the Portuguese Association of Hospital Managers and Board Member of the General Council of The Portuguese Association for the Hospital Development. He is member of the Scientific Council of Raríssimas (Patient Association for rare diseases). He is also member of the Representative Council of Escola Superior de Tecnologias em Saúde de Lisboa (ESTeSL). Since 2013 Manuel Delgado is designated by The Ministry of Health as board member of the Council for The Hospital Reform.Manuel Delgado was President and Chief Executive Officer of the Board of Curry Cabral Hospital, a central and general Hospital in Lisbon, Portugal, from 2007 to 2010. As Hospital Manager, M. Delgado has been linked to the management of other Central Hospitals in Lisbon since 1981, namely as CEO in Capuchos Hospital (1996-2004) and Pulido Valente, EPE, Hospital (2005-2007). Simultaneously he developed a University career on hospital management matters, teaching in the National School of Public Health/Universidade Nova de Lisboa (UNL) since 1985. His principal fields of interest are Health Policies, Strategic Planning, Hospital Management and Quality affairs.
Manuel Delgado holds a degree in Economics from the University of Lisbon (1974) and a graduation in Hospital Management (1981).
From 1992 to 2008, Manuel Delgado was President of the Portuguese Association of Hospital Managers and from 2002 to 2006 was President of the European Association of Hospital Managers.
The Portuguese Government Ministers Board appointed Manuel Delgado for the Health Reform Group in 1996 and is the co-author of the final Report edited in 1998.
In 1994 integrated the Study Group designated by the Minister of Health to reform the Mental Health Sector.
Manuel Delgado participated as Consultant, in different international projects, sponsored by EU and the World Bank, in Angola, Brazil and Albania.
Manuel Delgado publishes, frequently, opinion articles and scientific papers on specialized magazines, national newspapers and books.
He is the President of the General Assembly of the Portuguese Association of Hospital Managers and Board Member of the General Council of The Portuguese Association for the Hospital Development. He is member of the Scientific Council of Raríssimas (Patient Association for rare diseases). He is also member of the Representative Council of Escola Superior de Tecnologias em Saúde de Lisboa (ESTeSL). Since 2013 Manuel Delgado is designated by The Ministry of Health as board member of the Council for The Hospital Reform.Manuel Delgado was President and Chief Executive Officer of the Board of Curry Cabral Hospital, a central and general Hospital in Lisbon, Portugal, from 2007 to 2010. As Hospital Manager, M. Delgado has been linked to the management of other Central Hospitals in Lisbon since 1981, namely as CEO in Capuchos Hospital (1996-2004) and Pulido Valente, EPE, Hospital (2005-2007). Simultaneously he developed a University career on hospital management matters, teaching in the National School of Public Health/Universidade Nova de Lisboa (UNL) since 1985. His principal fields of interest are Health Policies, Strategic Planning, Hospital Management and Quality affairs.
Manuel Delgado holds a degree in Economics from the University of Lisbon (1974) and a graduation in Hospital Management (1981).
From 1992 to 2008, Manuel Delgado was President of the Portuguese Association of Hospital Managers and from 2002 to 2006 was President of the European Association of Hospital Managers.
The Portuguese Government Ministers Board appointed Manuel Delgado for the Health Reform Group in 1996 and is the co-author of the final Report edited in 1998.
In 1994 integrated the Study Group designated by the Minister of Health to reform the Mental Health Sector.
Manuel Delgado participated as Consultant, in different international projects, sponsored by EU and the World Bank, in Angola, Brazil and Albania.
Manuel Delgado publishes, frequently, opinion articles and scientific papers on specialized magazines, national newspapers and books.